Last Updated: May 14, 2025

Welcome to the Truly Assam website (the “Website”). By accessing or using our Website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Truly Assam (“we,” “us,” or “our”) regarding your use of the Website. We may update these Terms from time to time. We will make reasonable efforts to notify you of any significant changes, such as by posting a notice on our Website or sending you an email. Your continued use of the Website following any such changes constitutes your acceptance of the revised Terms.

2. Products and Services

Through our Website, we provide information about our Truly Assam tea products (the “Products”) and offer opportunities for you to purchase these Products. We reserve the right to modify or discontinue any Product at any time without notice.

3. Ordering and Payment

  • Orders: By placing an order through our Website, you are offering to purchase Products under these Terms. All orders are subject to our acceptance. We may choose not to accept your order for legitimate reasons, including but not limited to product unavailability, errors in pricing or product descriptions, or if we suspect fraudulent activity.
  • Pricing: The prices for our Products are displayed on the Website and are subject to change without notice. Unless otherwise stated, prices are in Indian Rupees (INR) and do not include applicable Goods and Services Tax (GST) and shipping charges, which will be clearly displayed during the checkout process.
  • Payment: We accept various forms of payment as indicated on our Website. You agree to provide accurate and complete payment information. By submitting your payment details, you authorize us to charge the applicable amount for your order, including the price of the Products, GST, and shipping fees.
  • Shipping: We will arrange for the shipping of the Products to the delivery address you provide during the ordering process. Shipping costs and estimated delivery times are provided on our Website and may vary depending on the destination and shipping method you select. We will make reasonable efforts to deliver within the estimated timeframe, but delivery dates are not guaranteed.
  • Returns and Refunds: Our Return and Refund Policy governs the process for returns and refunds. Please review this policy carefully before placing an order.

4. User Accounts

You may have the option to create an account on our Website to enhance your experience. If you do so, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized access to or use of your account. You are responsible for all activities that occur under your account. Please ensure that the information you provide during registration is accurate and kept up to date.

5. Intellectual Property

  • Website Content: All content on this Website, including but not limited to text, images, logos, trademarks, service marks, graphics, videos, and software (the “Content”), is the property of or licensed to Truly Assam and is protected by copyright, trademark, and other intellectual property laws of India and international conventions.
  • Limited License: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its Content solely for your personal, non-commercial purposes of browsing and purchasing our Products. You may not reproduce, modify, distribute, display, perform, publish, create derivative works from, or otherwise exploit any Content without our express prior written consent.
  • Trademarks: “Truly Assam” and our logo are registered or unregistered trademarks and service marks of Truly Assam in India and other countries. You are prohibited from using these marks in any manner that is likely to cause confusion or that disparages or dilutes the goodwill associated with them. All other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners.

6. User Conduct

By using our Website, you agree to adhere to the following guidelines:

  • You will use the Website only for lawful purposes and in accordance with these Terms.
  • You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity.
  • You will not engage in any conduct that could disrupt, damage, disable, overburden, or impair the functionality or appearance of the Website or interfere with any other user’s access to or use of the Website.
  • You will not attempt to gain unauthorized access to any part of the Website, user accounts, computer systems, or networks connected to the Website.
  • You will not transmit any viruses, worms, malware, or any other malicious or technologically harmful code.
  • You will not collect or harvest any personally identifiable information from other users of the Website without their explicit consent.
  • You will not use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express prior written permission, except for standard search engine indexing.

7. Links to Third-Party Websites

Our Website may contain links to third-party websites that are not owned or controlled by Truly Assam. These links are provided for your convenience only and do not constitute an endorsement by us of the content, privacy policies, or practices of such third-party websites. We have no control over and assume no responsibility for any third-party websites or their content.

8. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRULY ASSAM, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE WEBSITE, ANY CONTENT, PRODUCTS, OR SERVICES OFFERED ON OR THROUGH THE WEBSITE, OR THESE TERMS.

10. Indemnification

You agree to indemnify, defend, and hold harmless Truly Assam, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising out of or relating to your breach of these Terms, your misuse of the Website, or your violation of any applicable laws or the rights of a third party.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

12. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to make it valid, legal, and enforceable, and the remaining provisions of these Terms shall continue in full force and effect.

13. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Truly Assam concerning your use of the Website.

14. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Truly Assam
Gelekey Dulakakharia, Assam – 785696
Phone: +91 90365 28237
Email: info@trulyassamtea.com

By using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.