Last Updated: May 14, 2025

Thank you for choosing Truly Assam for your tea needs. This Shipping Policy outlines the terms and conditions related to the shipping of your orders.

1. Shipping Destinations

We currently offer shipping within India. We may expand our service areas in the future, and any updates will be reflected on our website.

2. Shipping Methods and Carriers

We work with reliable shipping partners to ensure your orders reach you safely and on time. The choice of carrier depends on your location, package size, and shipping method selected at checkout.

3. Shipping Costs

Shipping charges are calculated based on:

  • Destination: Where the order is being shipped.
  • Weight & Dimensions: Of the products in your cart.
  • Shipping Method: Standard or expedited.

Shipping costs are clearly displayed at checkout before order confirmation. We may offer free shipping on qualifying orders—please check our website for current offers.

4. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Processing time may be longer during peak seasons or promotional periods.

5. Estimated Delivery Time

Delivery times vary depending on your location and the shipping option selected. Estimated timelines will be shown during checkout. Please note these are only estimates and delays may occur due to external factors like weather or courier delays.

6. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with tracking details. Please allow 24–48 hours for the tracking link to become active.

7. Shipping Address Accuracy

Please double-check your shipping details at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses. If a package is returned due to such errors, reshipping will be at your expense.

8. Undeliverable Packages

If a package is undeliverable (wrong address, refusal to accept, or repeated failed attempts), it will be returned to us. We will contact you for further instructions. You may be charged additional shipping fees if you want the package resent.

9. Lost or Damaged Packages During Transit

  • Damaged: If your package arrives damaged, please document it with photos and contact us within 7 days of delivery. We’ll assist you with a replacement or refund.
  • Lost: If tracking shows your package is lost in transit, let us know. We’ll investigate with the courier and offer a resolution (replacement or refund) once confirmed.

10. Contact Us

For any shipping-related questions, feel free to contact us:

Truly Assam
Gelekey Dulakakharia, Assam – 785696
Phone: +91 90365 28237
Email: info@trulyassamtea.com

We appreciate your support and are committed to ensuring a smooth and satisfying delivery experience.